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CGSO

The Office of the Consumer Goods and Services Ombud (“the CGSO”) is the consumer goods and services industry’s

Ombud scheme, set up in line with the Consumer Protection Act (“the CPA”) 68 of 2008.

THE FUNCTIONS OF CGSO

The CGSO is obligated to enforce the Consumer Goods and Services Industry Code of Conduct by:

  • Receiving and dealing with complaints and disputes by a consumer, free of charge, relating to the Code or CPA
  • Attempting to facilitate a settlement between parties
  • Addressing each complaint in an unbiased manner
  • Making recommendations as to how the dispute should be settled

In addition, the CGSO must:

  • Identify recurring problems which industry members need to address and make recommendations on how to deal with them
  • Identify ways of increasing compliance
  • Produce annual reports on the operations and effectiveness of the Code
  • Educate the general public, consumers, suppliers, staff and others regarding the existence of the Ombud’s office